Privacy Notice

This Privacy Notice informs you about how and for which purposes we handle your personal data when you visit our website or use our services or applications (apps), in compliance with the new Swiss Federal Act on Data Protection (FADP) and the EU General Data Protection Regulation (GDPR).

Who is responsible for your personal data?

We, Holcim Ltd, Grafenauweg 10, 6300 Zug, Switzerland, act as the responsible controller for any personal data you provide in connection with our business relationship.

What personal data do we collect?

We collect the following categories of personal data:

Contact Data: name, job title, address, telephone number, email address, and other contact details.
Registration Information: name, country, gender, date of birth, email address, username and password.
Information you have posted in our forums.
Information you have sent to individuals or groups through our messaging, chat or postal services.
Information you provide when you use our own online channels or third-party channels (e.g. social networks).
Device Information: mobile device unique identifiers and IP addresses when you use our websites, online platforms, or applications.
Business-Related Data: information on services, business activities, transaction or payment information, feedback, and any other information you provide to us.
Website Usage Data: data collected through cookies and analytical tools (e.g., Google Analytics, tracking pixels).

Integration of Third-Party Services or Products

Our website may include third-party services that collect data, such as:

Analytical Tools: Google Analytics for website usage analysis.
Social Plugins: social media buttons enabling content sharing.
Embedded Content: maps, videos, or other content from external providers.

Our websites and applications may include links to external websites that are neither owned nor controlled by us, such as social media or networking platforms. We are not responsible for the privacy practices of these third-party sites. If you have any questions about their policies, we recommend contacting them directly. Additionally, we encourage you to review the privacy policies of any external websites, as they may collect, store, use, and share your personal data.

How and From Where Is Personal Data Obtained?

We obtain personal data from the following sources:

Directly from you: when you interact with us, such as visiting our website, communicating regarding our products and services, submitting orders, registering for newsletters, or participating in surveys.
Automated Technologies: through cookies and similar technologies when you use our digital platforms or applications.
Third Parties: occasionally, we may receive information from business partners or public sources.

Why do we process personal data?

We process your personal data on our websites for many reasons, including:

To respond to your requests or inquiries;
To complete a transaction;
To personalize your experience;
To perform website analytics and measure website performance;
To maintain the websites, including for security purposes;
Provide you with products and services;
Manage your business relationship with us;
Contact you for customer support and inform you about our offerings.
As required by law (e.g., tax compliance or record-keeping).
Based on your explicit consent.

Failure to provide requested personal data may limit our ability to fulfil your requests.

Several places on our website require personal data if you choose to use them, including registration and surveys

Worldwide Data Transmission, Storage and Processing

We store and process your data in Switzerland and the EU, ensuring compliance with applicable legal safeguards. Because we are an international company, we may share your personal data with our affiliates or with third parties worldwide for the purposes described in this Privacy Notice. Whenever your personal data is transferred, stored or processed by us or by companies performing such services on our behalf, we will take appropriate measures to ensure the security of that data.

Who Do We Share Personal Data With?

We may share your personal data with our affiliates around the world. Our affiliates will use your personal data for the same purposes as we do. A list of our principal consolidated companies of the Group is available in the current annual report and on the directory.

We may also share your personal data with third parties, such as our service providers, for the following purposes:

To conduct technical maintenance of our websites and other web platforms;
To facilitate a merger, consolidation, transfer of control or other corporate reorganization in which Holcim participates, or pursuant to a financial transaction;
To respond to appropriate requests of legitimate government authorities, or where required by applicable laws, court orders, or government regulations;
Where needed for corporate audits or to investigate or respond to a complaint or security threat.

Our service providers who we may share your personal data with:

IT Service Providers: we work with IT and systems management partners for our stakeholders and partner-related activities and for our internal IT and management systems.
Cloud Storage Partner: we store our and your data in secure data centres around the world.
Marketing Partners: these partners enable us to offer you targeted and personalized advertising, promotions and campaigns when you interact with Holcim Group on our online platforms, social media, in-store or elsewhere.
Social Media: with the help of these partners, we are present for you and offer you the opportunity to get in touch with the Holcim Group on the popular platforms.
Providers of Surveys, Questionnaires and Reviews: these partners help us collect valuable feedback about your experiences with Holcim products and services.
Professional Consultants: these include lawyers, bankers, auditors and insurers worldwide who provide consulting, banking, legal, insurance and accounting services to the Holcim Group.

How long do we retain personal data?

The length of time in which we will store your personal data will differ depending on the purpose for which we have collected and are processing your data. For example, we retain personal data:

For as long as necessary to provide requested services.
To comply with legal retention obligations.
For a limited duration after services end, ensuring compliance with applicable laws.

Data no longer required will be securely deleted or anonymized.

Your rights

Under the FADP and GDPR, you have the following rights:

Access: request details about your personal data.
Rectification: request correction of inaccurate data.
Erasure: request deletion of your data when no longer required.
Restriction: request limited processing of your data under certain circumstances.
Portability: request a copy of your personal data in a portable format.
Objection: object to data processing in certain cases.

For these requests, please contact us at privacy@holcim.com, including your name, contact details, and proof of identity. Additional proof may be required to ensure security.

Please note that erasure or restriction of processing is only possible if and to the extent that the processing of personal data is based on your consent or our legitimate interests. You have the right to withdraw your consent at any time if data processing is based on consent. However, please note that the withdrawal of your consent does not affect the lawfulness of processing based on consent before its withdrawal. In the event of an erasure request, we may retain a copy of your personal data for our record-keeping purposes and to avoid entering your personal data in our systems after your request.

If unsatisfied, you may file a complaint with the Federal Data Protection and Information Commissioner (FDPIC) or another competent data protection supervisory authority.

Special Note for Minors

If you are under 16, obtain parental or guardian consent before providing personal data. We do not knowingly collect data from minors without such consent.

Internal Policies Governing Data Collection, Processing, and Disclosure

We have implemented internal policies and procedures to ensure compliance with data protection laws, including:

Regular training for employees on data protection.
Data processing agreements with third-party processors.

The security, protection, and confidentiality of your data are our top priorities. We implement technical, administrative, and physical safeguards to prevent unauthorized access, disclosure, misuse, or alteration of personal information.

To enhance the security of our online platforms, we regularly review our security protocols and evaluate new technologies and methods. However, no security system is completely flawless or impervious to breaches. We make no guarantee as to the security of your personal data and disclaim, to the fullest extent permitted by law, all liability and damages caused by loss, misuse, and unauthorized access, disclosure, alteration, or destruction. We recommend that you take any available precautions to protect personal data you submit on this website.

Contact Us

For inquiries about your rights or data, contact:

Email: privacy@holcim.com
Address: Holcim Ltd, Grafenauweg 10, 6300 Zug, Switzerland

Applicable Legislation

The data processing practices outlined in this notice comply with the Swiss Federal Act on Data Protection (FADP) and the EU General Data Protection Regulation (GDPR).

Changes to this notice

This Privacy Notice was last updated in December 2024. Future updates will align with evolving laws, and changes will be posted on our website. Check back periodically for updates.